Refund policy
MADE-TO-ORDER PRODUCTS
Fish Nugget products are created specifically for you after your order is placed. Because each item is made to order, we do not accept returns or exchanges for choosing the wrong size or color, changing your mind, or entering an incorrect delivery address. Please review the size guide, product details, color selection, and shipping address before completing your purchase.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. Orders can move into production quickly, so changes and cancellations are not guaranteed after fulfillment has begun.
DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
If your order arrives damaged, defective, or misprinted, contact us within 30 days after delivery at ilovefishnugget@gmail.com. Include your order number, a description of the problem, and clear photos showing the item and packaging. If the issue is verified, we will arrange a replacement or another appropriate resolution at no additional cost.
WRONG ITEM RECEIVED
If you receive the wrong product, size, color, or design, contact us within 30 days after delivery with your order number and clear photos. We will review the issue and arrange an appropriate resolution when the error is confirmed.
LOST PACKAGES
If tracking shows that an order was delivered but you cannot locate it, check with members of your household, neighbors, and the carrier first. Contact us promptly if the package remains missing. Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.
RETURN AUTHORIZATION
Do not mail an item back without contacting us first. Returns sent without authorization may not be accepted. Items returned because of an incorrect or incomplete address may require additional shipping charges before they can be resent.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Processing time may vary depending on your bank or payment provider. Original shipping charges are generally nonrefundable unless required by law or the order problem was caused by us or our fulfillment partner.
CONTACT
Questions about an order or this policy can be sent to ilovefishnugget@gmail.com. Include your order number whenever possible.
Nothing in this policy limits rights that cannot be excluded under applicable law.